CUSTOMER SERVICE POLICY
Falcon has created a customer-focused system that adopts to offer feedback to consumers with the proposal of solution as soon as possible in order to maximize consumer satisfaction by evaluating all suggestions, complaints, requests and desires coming from consumers with the aim of providing quality products and services at all times. .
Our Basic Principles
Accessibility: Through various communication channels offered by our company, our customers can easily communicate complaints, information requests, suggestions or pleasures and access to our company.
Information Availability: Customers can request the information they request in the shortest time and the fastest.
Quick Feedback: Answering all of our clients' inquiries as soon as possible is one of our top priorities.
Solution Focused: We respond quickly and effectively to the needs of our customers.
Objectivity: All submitted applications are evaluated objectively and the objectivity criterion is considered in the solution process.
Confidentiality: The use of personal information obtained during the application of our customers is limited by the law and adheres to the principle of confidentiality.
Customer Focus: We are adopting a customer-focused approach to provide the best service to our customers and to meet customer expectations at the highest level.
Initiative Usage: Employees have the authority to take initiative decisions when necessary to meet customer needs as quickly as possible and to keep customer satisfaction at the highest level.
Customer Participation in the Process: Our customers are informed in the most effective way about the evaluation of their communications and the solution phases, and they are actively involved in the process.
Denetime Clearance: Evaluation, resolution steps, status codes and results of applications made by our clients are reported and monitored.
In-house Information: Activities related to customer relations are shared and monitored throughout the company.
Continuous Improvement: The suggestions and thoughts from our customers are carefully evaluated and used as a source for continuous improvement work.
Professional Approach: Our company responds to the demands of insurers with a professional and professional approach.